FAQ - A & H Technology Limited

We get lots of mail and always want to answer your inquiries. That's why our staff has created this mini FAQ page for the most commonly asked questions.

Will the A & H toilet sensor fit in all ceramic toilet bowls?

Yes. The A & H toilet sensor is suitable for all ceramic toilet bowls regardless of the brand. In addition, the A & H toilet sensor is suitable for one piece, close coupled, and wall hung water closets.

What power supply is available for the A & H toilet sensor?

Both AC (Adapter 220V) and DC (Lithium Batteries) are available for the A & H toilet sensor.

How long does the lithium batteries last?

Depending on usage, the lithium batteries will last up to 50,000 flushes. Based on 100 flushes usage per day, the lithium batteries will last up to 500 days which is approximately seventeen (17) months.

How long is the warranty period?

All sensor series (toilet, urinal and faucet) include a 12 months warranty from the date of delivery.
If the Product proves defective during the warranty period, we will collect the defective item from you. We will take one of the following actions: (i) replace the Product with a product that is the same or equivalent to the Product you purchased; (ii) repair the Product; or iii) refund to you the whole of or part of the purchase price of the Product.
Product failure occurring as the result of factors that do not constitute genuine manufacturing defect are not covered under the terms of the warranty and any repairs of this nature would be chargeable. This warranty is non transferrable. In addition, any repairs carried out by non authorised personnel will invalidate the warranty.

Are individual parts available for purchase after the warranty period?

Yes. Individual parts are available for purchase after the warranty period. Parts are available in Hong Kong and the lead time for the delivery of parts is usually about 3-5 working days.